Terms & Conditions

This website is operated by Matcha Mi Limited, a company registered in England and Wales, with company registration number 16784629 (we, our or us). These terms and conditions (Terms) govern your use of our website and the purchase of products through our website. By using our website or placing an order, you accept these Terms and enter into a binding agreement with us.

Our contact details:

Phone number: 07740265951
Geographical address: 90-92 High Street, Evesham, Worcestershire, England, WR11 4EU
Email address: support@itsmisora.com

(a) You may order products as shown on our website. By placing an order, you agree to purchase the product(s) at the total price shown at checkout.

(b) You must be at least 18 years old to place orders.

(c) We may accept or reject any order and will notify you within a reasonable time if we reject your order. Once we accept an order, a binding agreement is formed for the supply of products under these Terms.

(d) All purchases are subject to product availability. We do our best to keep products in stock and maintain accurate availability information on our website. Any pre-order products (not currently in stock) will be clearly marked on our website. Any dispatch dates shown are estimates only, and we are not liable for delays or date inaccuracies.

(e) We strive to ensure that product descriptions, specifications, prices, and images on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current. In the event of an error, we reserve the right to correct it and will notify you if this affects your order.

(f) Colours and images displayed on our website may vary from the actual product due to monitor settings, lighting, and photography.

(g) We may cancel any accepted order before delivery for reasons including significant dispatch delays, inability to supply products due to circumstances beyond our control, or errors on our website (such as incorrect descriptions, prices or images). We will contact you using the details you provided when ordering.

(h) Certain products available on our website contain alcohol and may only be purchased by persons aged 18 years or over in accordance with the Licensing Act 2003. An age verification check will be required at the point of purchase for any alcoholic products, and a further verification check will be carried out at the point of delivery by our delivery partner. By placing an order for any alcoholic product, you confirm that you are aged 18 or over. We reserve the right to cancel any order where age verification cannot be satisfactorily completed.

(a) Our products should be stored and consumed in accordance with the instructions set out on the product labelling. We are not responsible for any deterioration in product quality or any adverse effects arising from a failure to store or consume our products in accordance with those instructions. If you have any queries regarding storage or consumption, please contact us using the details at the start of these Terms.

(b) Our products may contain allergens. You are responsible for checking the allergen information before purchasing and consuming our products. We are not responsible for any adverse reactions caused by your failure to check allergen information prior to consumption. If you have any queries regarding allergen information, please contact us using the details at the start of these Terms before placing your order.

(c) Alcoholic products cannot be delivered to all locations. We reserve the right to refuse delivery of alcoholic products to certain addresses where delivery restrictions apply. We will notify you if we are unable to deliver to your chosen address.

(d) If you are purchasing alcoholic products as a gift, you represent that, to the best of your knowledge, the intended recipient is aged 18 years or over. We reserve the right to cancel any order where we have reasonable grounds to believe the intended recipient may be under 18. Delivery remains subject to age verification at the time of delivery.

(e) We operate a Challenge 25 policy. If our delivery partner reasonably believes that the person accepting delivery of alcoholic products appears to be under 25 years of age, they will request valid photographic ID. If satisfactory ID cannot be provided, delivery of the alcoholic products will be refused, and the order may be cancelled.

(f) We reserve the right to refuse the sale of alcoholic products at our discretion, including where we have reasonable grounds to suspect that the products are being purchased for or on behalf of a person under the age of 18.

(a) You must pay in full when you place your order. The amount payable includes product price, delivery charges, and VAT, as displayed at checkout. You remain liable for any import duties or other charges imposed by customs or tax authorities. We are not responsible for any delays or additional costs resulting from customs clearance processes.

(b) We accept the payment methods displayed on our website at the time of purchase. Where we offer payment through third-party providers, your use of those payment methods may be governed by the third-party provider's separate terms and conditions, which you must review and accept directly with them.

(a) We will supply the products in accordance with these Terms.

(b) We deliver to areas specified on our website. If you are outside our delivery area, please contact us to discuss alternative options.

(c) Any delivery timeframes shown on our website are estimates only.

(d) We use various delivery methods. Some deliveries require a signature or age verification, while others may be left in a safe place or at your nearest post office for collection, subject to your preferences and our delivery partner's policies.

(e) We retain title to the products until we receive payment of the full purchase price. Until title passes to you, you must not create, permit or allow any encumbrance, security interest, charge, lien or other third-party interest over the products.

(f) Risk in the products will pass to you when the products have been delivered to the delivery address, except where you have arranged for delivery by a carrier (not named as an option by us) yourself, in which case, risk in the products will pass to you on delivery to the carrier.

The provisions of this clause apply to the extent that you purchase from us as a “consumer”, as defined in the Consumer Rights Act 2015. You expressly agree to this information being provided in digital form, rather than on paper.

Right to change your mind

(a) You have 14 days to change your mind and submit a return request for the products. The 14 days starts after the day you receive (or someone you nominate receives) the products (or the last delivery of the products).

When you do not have the right to return products for a change of mind

(a) All of our products are sealed for health protection and hygiene purposes. Once the seal on any product has been broken or tampered with after delivery, you will not be entitled to return that product for a change of mind. Returns will only be accepted where the products are faulty, damaged or not as described in accordance with the Faulty or Defective Products clause below.

(b) We do not accept returns for change your mind if:

1. the products are sealed for health protection or hygiene purposes, and these have been unsealed after you receive them
2. you have damaged the products, or the products are no longer in their original condition
3. the products have become mixed inseparably with other items after their delivery

How to request a return

(a) You should email us using the contact details at the start of these Terms to request a return. We will confirm whether your return has been accepted and provide further instructions, including details of how to return the products to us. Or you may use the Model Cancellation Form below.

To Matcha Mi Limited, 90-92 High Street, Evesham, Worcestershire, England, WR11 4EU (Email: support@itsmisora.com),

I hereby give notice that I cancel my contract of sale for the following goods:

_______________________________________________________________________________.

Ordered on/received on: ___________________________.

Name: ___________________________. Address: _________________________________________________.

Signature: ___________________________. Date: _________________.

(b) You must send the products back to us within 14 days of submitting your accepted returns request.

(c) You must cover the costs of returning the products to us, except we will pay the costs for returning the products (or reimburse you for pre-agreed postage costs) if we have to by law.

When your refund will be made

(a) Provided that all return conditions have been met, we will make any refunds due to you as soon as possible, and in any event within 14 days from the day on which we receive the relevant products back from you. The refund will be issued to the original payment method, unless otherwise agreed.

(b) We may reduce your refund of the Price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your mishandling. If we refund you the Price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

Faulty or defective products

(a) You have legal rights in relation to products that are faulty or not as described. These rights, provided under the Consumer Rights Act 2015, are not affected by the returns policy in these terms or any additional warranty we provide. To make a faulty product claim, you must contact us by email using the contact details at the start of these Terms and provide photographic evidence of the fault or damage. Physical return of the product will only be required at our discretion. Under the Consumer Rights Act, if your product is faulty, you can request a repair or replacement. If these aren't possible or are unsuccessful, you may then be entitled to a full or partial refund. For detailed advice about your legal rights, please contact your local Citizens Advice Bureau or Trading Standards office.

Unless you are a “consumer” under the Consumer Rights Act 2015, we do not accept returns for change of mind.

(a) Nothing in these Terms limits any liability which cannot legally be limited.

(b) Subject to the clauses above, but despite anything else to the contrary in these Terms, to the maximum extent permitted by law:

1. if you are not a “consumer” as defined in the Consumer Rights Act 2015, neither Party will be liable for any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise;
2. if you are a “consumer” as defined in the Consumer Rights Act 2015, and you use the products for any commercial, business or re-sale purpose, we will have no Liability to you for any loss of profit, loss of business, loss of data, business interruption, or loss of business opportunity;
3. a party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other party, including any failure by that other party to mitigate its loss; and
4. our aggregate liability for any and all liability arising from or in connection with these Terms will be limited to 100% of the price paid by you to us.

(c) We have given commitments as to the compliance of the products with these Terms and applicable laws in these Terms. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum extent permitted by law, excluded from these Terms.

When using our website, you must not:

1. breach any person’s privacy, legal rights, or upload personal information without consent;
2. defame, harass, threaten, or offend any person;
3. use our website for any unlawful purpose;
4. interfere with other users or our website’s operation;
5. introduce viruses, malware, or attempt to modify or tamper with our website;
6. send spam or unsolicited messages;
7. use automated tools such as bots, scrapers, or data mining software;
8. assist others in doing any of the above;
9. provide false, inaccurate, or misleading information;
10. use another person’s details without authorisation; or
11. fail to maintain the security of any access credentials we provide to you.

(a) All intellectual property rights in our website, products, content, branding, and materials (including copyright, trademarks, and designs) remain our property at all times.

(b) You must not, without our prior written consent:

1. copy, reproduce, distribute, sell, publish, or broadcast our intellectual property;
2. use our intellectual property for commercial purposes or revenue generation;
3. modify, adapt, or create derivative works from our intellectual property;
4. frame or embed our content in another website; or
5. remove or alter any copyright notices or proprietary markings.

(c) You may share our content on social media or personal blogs provided you:

1. do not claim ownership of our intellectual property;
2. do not imply our endorsement unless explicitly agreed in writing; and
3. do not damage our reputation or use our content in any illegal, misleading, or deceptive manner.

(d) If you submit content to our website (such as reviews, comments, or feedback), you:

1. grant us a worldwide, royalty-free, non-exclusive licence to use, modify, and display that content for our business purposes;
2. warrant that you own the content or have permission to submit it;
3. acknowledge that we may remove any content at our discretion; and
4. remain responsible for ensuring your content does not infringe third-party rights or violate any laws.

(a) Amendment: We may update these Terms at any time by publishing revised terms on our website. The Terms that apply to your order are those in effect when you place your order. We recommend reviewing the current Terms before each purchase.

(b) Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.

(c) Complaints and Feedback: We are always looking to improve our services and products. If you have any feedback or a complaint, please notify us on our contact details set out in these Terms and we will take reasonable steps to address any concerns you have.

(d) Disputes: A party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other party within 14 days of notifying that other party of the Dispute. If the parties cannot resolve the Dispute at that meeting, either party may refer the Dispute to mediation administered by The Centre for Effective Dispute Resolution.

(e) Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.

(f) Governing Law: Both parties submit to the exclusive jurisdiction of the courts operating in England and Wales.

(g) Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

(h) Privacy: We will comply with all applicable data protection laws, and your personal data will be handled in accordance with our privacy policy (available on our website).